Who pays for Faults or Repairs?
To establish who is responsible for the cost or repair of an item, you can apply a simple test — if you can see it / touch it (such as a faucet or light fitting or services within your unit) the Unit Owner is likely to be responsible. If not (like common purpose pipes and beams behind the walls), the BC is likely to be responsible.
Tenants should always discuss the problem and solution with their Landlord or Agent before involving the Building Manager or BCC.
Owners are responsible for arranging their own trades people, and paying the relevant charges. Tenants should consult their Landlord first.
Because Montreaux has contracts with multiple service providers and some of these hold proximity tags to our building which can expedite access, you may wish to choose one from the Service Providers List.
If damage occurs in a common area, and the person(s) who caused the damage can be traced, the costs for the remedial work will be oncharged
If it is specific to your apartment, you are responsible for arranging your own trades people. A list of Montreaux’s current service providers is provided here.
To report a problem in a common area, please notify the Building Manager. Non urgent matters can be advised by email but please notify urgent matters by phone.
If there is a Lift Fault?
First, establish if the lift has actually failed or if someone is using the lift lock off key (as that also produces the “out of service” message) by going to the floor the lift is on.
If the lift lock off key is not being used and the lift has indeed failed please call Schindlers directly on their 24/7 number— 04 802 1420 – and they will attend to the failure.
Please note that the BC will be charged approx $330+GST if the lift is locked off due to a move—so we urge you to take the time to check this please, before calling Schindlers.
Other lift faults such as blown light bulbs, noises or other non urgent issues can also be reported to Schindlers. Please ensure that as much information as possible is passed to Schindlers so that they can better identify and resolve the fault you are reporting.
Reporting a problem with External Security Doors
If you need to access your electricity cupboard and meter
Please contact the Building Manager.
Montreaux Apartments 